Contact Us 

Before reaching out, be sure to check our FAQ—you might find your answer there! If not, feel free to send us a message, and we’ll be happy to help!

 

We truly value our customers and appreciate every inquiry. While we do our best to respond quickly, please allow 24-48 hours due to high demand. We’re working hard to assist you as soon as possible—thank you for your patience!

Frequently asked questions

Have questions? We’re here to help

General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our "Order Tracking" page.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible with your tracking number as well as order number. We'll do our best to accommodate your request.

Product Questions

What size should I order?

Our gloves are designed with a one-size-fits-all adjustable fit, ensuring comfort and flexibility for all hand sizes. To wear them, simply insert your thumb and pointer finger through the designated openings, wrap the glove around your wrist, and secure it in place using the Velcro strap for a snug and comfortable fit.

What is the material of this product?

Our gloves are made from a high-quality blend of polyester and spandex fabric, offering the perfect balance of durability and comfort. This flexible material ensures a secure yet breathable fit, allowing for long-lasting use without sacrificing comfort or mobility.

How do I care for this product?

LuminGloves are designed to withstand various weather conditions, these gloves remain reliable and effective, whether you're working in rain, cold, or tough environments. However, if you would like to keep your gloves in top condition, we recommend hand washing them with mild soap and cold water, then letting them air dry. Avoid machine washing, bleaching, or ironing to maintain the fabric’s durability and flexibility. 

Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Not at this time; however, we are actively working on adding an installment payment option in the near future!

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Shipping Questions

How long does shipping take?

Shipping times vary based on your location and the selected shipping method, but orders will arrive within 5-9 business days at most. We are continuously working to improve delivery times and enhance your experience. For an estimated shipping timeframe, please visit our Order Tracking page.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

Contact Questions

How can I contact customer service?

Please send us a message using the contact form below, and allow sufficient time for a response before reaching out again—unless you have a new inquiry.

 

How to Request a Refund
To initiate a refund, please contact us on the form below with your order # and a description of the issue, we might ask you to provide proof of the issue in order to be eligible for a refund. Refunds will be processed promptly, and you will be notified once your request has been reviewed and approved.

How can I provide feedback?

We welcome and value your feedback! and greatly appreciate any suggestions on how we can enhance your experience. Please feel free to share your thoughts with us using the contact form below!

Didn't Find Your Answer In Our FAQ!

Shoot us a message. Please allow up to 24-48 hours for a response due to high demand. Thank you for your patience. We will do our best to help you solve your inquiry!
Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

Have a quick question?
Check our FAQ above before contacting!